When it comes to shipping and returns, we strive to provide the best experience for our customers. We understand that receiving your items in a timely manner and having a hassle-free return process are important factors in your overall satisfaction. That's why we have implemented the following policies.
Our shipping process is efficient and reliable, ensuring that your order is delivered to you as quickly as possible. We offer worldwide shipping, so no matter where you are, you can enjoy our unique and fun travel-themed products for kids and all kids at heart.
Once your order is placed, our team works diligently to manufacture, process and package your items. All products are CUSTOM MADE TO ORDER and your item will be manufactured within 4-7 business days. Once ready, we aim to ship all orders from our facilities within 1-2 business days. You will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery.
Shipping times may vary depending on your location. Generally, domestic orders within Australia arrive within 14 business days for Tshirts and 14-21 days for all other products from notification of tracking details. International orders can take between 14-28 business days from tracking number notification (in many cases sooner). Please note that these are estimated delivery times and actual delivery may be affected by factors beyond our control, such as customs delays or unforeseen circumstances.
If you have any questions or concerns regarding the shipping of your order, please don't hesitate to contact our customer support team. We are here to assist you every step of the way.
Returns
We understand that sometimes a product may not meet your expectations or you may simply change your mind. We want you to be 100% satisfied with your purchase and we stand behind all of the products that we sell. That's why we offer a hassle-free return policy to ensure your satisfaction.
If for any reason you are not completely satisfied, you can choose between a full refund (minus any shipping charges) or a replacement product.
Here are some important guidelines regarding our return policy:
- All returns must be sent back within 30 days of purchase. To be eligible for a return, the item must be in its original condition, unworn or unused, with all tags and packaging intact.
- All returns require an authorisation, which can be obtained by emailing us at hello@thegeokid.com or calling us at +612 8860 9598.
- Please do not send back your product before you have received an authorisation.
Shipping Address for Returns
THE GEO KID PTY LTD
Attn: Returns
PO Box 398
Cherrybrook, NSW, 2126
AUSTRALIA
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process your refund within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Please keep in mind that certain items, such as personalised or special orders, cannot be returned. Additionally, sale items and gift cards are non-returnable.
If you have any questions or need further assistance regarding returns, please don't hesitate to contact our customer support team. We are here to help you.
At The Geo Kid, we value your satisfaction and strive to provide you with the best shopping experience possible. Our shipping and returns policies are designed to ensure that you receive your items in a timely manner and have peace of mind when making a purchase. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you.
