At The Geo Kid, we want to ensure that your Street Art Explorers backpack stays in top-notch condition so that you can continue exploring the world with style and confidence. Here are some tips and steps to follow for caring for your backpack:

If you notice any stains or grime on your backpack, it's important to address them promptly. Start by spot treating the affected areas with soap or detergent. Gently rub the area with a rag or towel to remove or loosen particularly dirty spots. Remember, gentle is the key here - no need to go all Hulk on your backpack!

Mesh areas on backpacks are notorious for being delicate. So, when it comes to cleaning them, exercise caution. Treat them with the tenderness of a baby bird. A gentle handwash will do the trick.

When it's time for a thorough cleaning, opt for a handwash. Fill a basin or sink with lukewarm water and add a mild detergent. Gently agitate the water to create some soapy goodness. Submerge your backpack and give it a gentle swish around. Let it soak for a few minutes to loosen any dirt or grime.

After the soaking session, it's time to rinse away the suds. Fill the basin or sink with clean water and swish your backpack around to remove any remaining detergent. Repeat this rinsing process until the water runs clear and free of soap bubbles.

Now that your backpack is squeaky clean, it's time to dry it. But remember, direct sunlight is not your backpack's friend. Avoid leaving it to dry in the sun, as too much ultraviolet light can fade its colours and degrade its materials. Instead, find a shady spot or hang it indoors to air dry naturally.

Remember, following these care and cleaning tips will help extend the life of your Street Art Explorers backpack and keep it looking fresh and fabulous. If you have any further questions or need assistance, don't hesitate to reach out to our friendly customer support team. Happy exploring!

When it comes to shipping and returns, we strive to provide the best experience for our customers. We understand that receiving your items in a timely manner and having a hassle-free return process are important factors in your overall satisfaction. That's why we have implemented the following policies.

Our shipping process is efficient and reliable, ensuring that your order is delivered to you as quickly as possible. We offer worldwide shipping, so no matter where you are, you can enjoy our unique and fun travel-themed products for kids and all kids at heart.

Once your order is placed, our team works diligently to manufacture, process and package your items. All products are CUSTOM MADE TO ORDER and your item will be manufactured within 4-7 business days. Once ready, we aim to ship all orders from our facilities within 1-2 business days. You will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery.

Shipping times may vary depending on your location. Generally, domestic orders within Australia arrive within 14 business days for Tshirts and 14-21 days for all other products from notification of tracking details. International orders can take between 14-28 business days from tracking number notification (in many cases sooner). Please note that these are estimated delivery times and actual delivery may be affected by factors beyond our control, such as customs delays or unforeseen circumstances. 

If you have any questions or concerns regarding the shipping of your order, please don't hesitate to contact our customer support team. We are here to assist you every step of the way.

Returns

We understand that sometimes a product may not meet your expectations or you may simply change your mind. We want you to be 100% satisfied with your purchase and we stand behind all of the products that we sell. That's why we offer a hassle-free return policy to ensure your satisfaction.

If for any reason you are not completely satisfied, you can choose between a full refund (minus any shipping charges) or a replacement product.

Here are some important guidelines regarding our return policy:

• All returns must be sent back  within 30 days of purchase. To be eligible for a return, the item must be in its original condition, unworn or unused, with all tags and packaging intact.
• All returns require an authorisation, which can be obtained by emailing us at hello@thegeokid.com or calling us at +612 8860 9598.
• Please do not send back your product before you have received an authorisation.

Shipping Address for Returns

THE GEO KID PTY LTD

Attn: Returns

PO Box 398

Cherrybrook, NSW, 2126

AUSTRALIA

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process your refund within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Please keep in mind that certain items, such as personalised or special orders, cannot be returned. Additionally, sale items and gift cards are non-returnable.

If you have any questions or need further assistance regarding returns, please don't hesitate to contact our customer support team. We are here to help you.

At The Geo Kid, we value your satisfaction and strive to provide you with the best shopping experience possible. Our shipping and returns policies are designed to ensure that you receive your items in a timely manner and have peace of mind when making a purchase. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you.