Hey there, fellow adventurer! We know you love exploring the world with your trusty cap by your side. Whether you're hiking through lush rainforests, strolling along sandy beaches, or conquering towering mountains, your cap is there to shield you from the sun and add a touch of style to your travel ensemble.

But hey, we get it. Travel can get messy. Your cap might get dirty, sweaty, or even come face-to-face with a glob of sunscreen. Don't worry, though! We've got your back with this handy Cap Care Guide. Read on to learn how to keep your cap looking fresh and fabulous throughout your travel adventures.

When it comes to cleaning your cap, it's important to treat it with care. Follow these simple steps to keep your cap looking as good as new:

1. Gently remove any loose dirt or debris from your cap using a soft brush or cloth. Give it a little shake, just like shaking off the dust from your travel memories.
2. Fill a basin with lukewarm water and add a small amount of mild detergent. Swirl the water to create a gentle soapy solution, just like the gentle waves lapping against the shore.
3. Place your cap in the soapy water and let it soak for a few minutes. This will help loosen any stubborn stains or odors, just like taking a relaxing dip in a natural hot spring.
4. Gently scrub your cap using a soft brush or cloth, paying extra attention to any dirty areas. Remember, gentle strokes are the key to preserving your cap's shape and embroidery.
5. Rinse your cap thoroughly with clean water, making sure to remove all traces of soap. 
6. Pat your cap dry with a clean towel, removing any excess moisture. Then, let it air dry in a shady spot, away from direct sunlight. Think of it as your cap taking a well-deserved rest in a cosy hammock.

We know sunscreen is a must-have during your travel adventures. But sometimes, a little bit ends up on your cap's peak. Here's how to remove those pesky sunscreen stains:

1. Gently blot the stained area with a clean cloth or paper towel to absorb any excess sunscreen. Just like wiping away a smudge on your camera lens.
2. Mix a small amount of mild detergent with lukewarm water to create a gentle cleaning solution. Dip a clean cloth or sponge into the solution.
3. Gently dab the stained area with the cleaning solution, working from the outside of the stain towards the center. Imagine it as a mini magic trick, making the stain disappear.
4. Rinse the area with clean water to remove any residue. Your cap will be as fresh as a cool breeze on a hot summer day.
5. Pat the cleaned area dry with a clean towel and let your cap air dry completely. It'll be ready for your next adventure in no time!

Remember, taking care of your cap is like taking care of a travel companion. Treat it with love, and it'll accompany you on countless adventures, keeping you stylish and protected along the way. If you have any more cap care questions or need travel tips, feel free to reach out to us. Happy travels!

When it comes to shipping and returns, we strive to provide the best experience for our customers. We understand that receiving your items in a timely manner and having a hassle-free return process are important factors in your overall satisfaction. That's why we have implemented the following policies.

Our shipping process is efficient and reliable, ensuring that your order is delivered to you as quickly as possible. We offer worldwide shipping, so no matter where you are, you can enjoy our unique and fun travel-themed products for kids and all kids at heart.

Once your order is placed, our team works diligently to manufacture, process and package your items. All products are CUSTOM MADE TO ORDER and your item will be manufactured within 4-7 business days. Once ready, we aim to ship all orders from our facilities within 1-2 business days. You will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery.

Shipping times may vary depending on your location. Generally, domestic orders within Australia arrive within 14 business days for Tshirts and 14-21 days for all other products from notification of tracking details. International orders can take between 14-28 business days from tracking number notification (in many cases sooner). Please note that these are estimated delivery times and actual delivery may be affected by factors beyond our control, such as customs delays or unforeseen circumstances. 

If you have any questions or concerns regarding the shipping of your order, please don't hesitate to contact our customer support team. We are here to assist you every step of the way.

Returns

We understand that sometimes a product may not meet your expectations or you may simply change your mind. We want you to be 100% satisfied with your purchase and we stand behind all of the products that we sell. That's why we offer a hassle-free return policy to ensure your satisfaction.

If for any reason you are not completely satisfied, you can choose between a full refund (minus any shipping charges) or a replacement product.

Here are some important guidelines regarding our return policy:

• All returns must be sent back  within 30 days of purchase. To be eligible for a return, the item must be in its original condition, unworn or unused, with all tags and packaging intact.
• All returns require an authorisation, which can be obtained by emailing us at hello@thegeokid.com or calling us at +612 8860 9598.
• Please do not send back your product before you have received an authorisation.

Shipping Address for Returns

THE GEO KID PTY LTD

Attn: Returns

PO Box 398

Cherrybrook, NSW, 2126

AUSTRALIA

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process your refund within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Please keep in mind that certain items, such as personalised or special orders, cannot be returned. Additionally, sale items and gift cards are non-returnable.

If you have any questions or need further assistance regarding returns, please don't hesitate to contact our customer support team. We are here to help you.

At The Geo Kid, we value your satisfaction and strive to provide you with the best shopping experience possible. Our shipping and returns policies are designed to ensure that you receive your items in a timely manner and have peace of mind when making a purchase. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you.